Parcel transport in Rwanda
Every parcel, clearly accounted for.
Follow your parcel from the sending station to collection. One reference keeps you connected along the way.
Parcel tracking
Follow a parcel’s journey.
Use the public parcel search page to look up a reference and receiver phone check for the latest safe delivery updates.
Privacy protected
Public tracking shows only safe station milestones and hides sensitive parcel details.
Clear updates
See when a parcel is registered, in transit, arrived, or ready for collection.
Ready for pickup
Customers can verify the next step from the public tracking page and collection guidance.
How it works
From counter registration to verified OTP handover.
See the steps a parcel follows, from registration at the sending station to collection by the receiver.
Parcel Registered
Sender presents parcel at counter. Agent records sender/receiver phone numbers, route, weight, tariff fee, and generates canonical parcel ID.
Key Operational Actions
Station Governance
Server assigns canonical parcel ID; offline fallback queues securely.
At the station
From drop-off to collection.
Register parcels, prepare trips, and record each handover in one place.
Counter Desk Speed
Prototype workflow for busy bus counters with rapid phone lookup, tariff handling, and quick payment recording.
- ✓Sender/Receiver auto-suggest
- ✓Instant pricing lookup
- ✓Cash & Mobile Money ready
Thermal QR & Barcodes
Prototype for generating secure QR tokens for physical parcel tags and matching each item to its trip.
- ✓Standard bluetooth thermal print
- ✓Handheld scanner compatible
- ✓Parcel reference
Secure Receiver OTP Release
Prototype for collection that requires verifying a 6-digit SMS code sent to the receiver's mobile phone.
- ✓SMS dispatched upon arrival
- ✓Counter verification scan
- ✓Audited handover overrides
Station records
Prototype for keeping parcel details, trip assignments, and collection records together for the station team.
- ✓Parcel history
- ✓Trip assignments
- ✓Collection records
Connecting Rwanda’s major bus corridors.
Explore example routes between stations. Confirm departure times and parcel services with your sending station.
Kigali ↔ Musanze Express
Corridor Station Stopovers
Shyorongi
Station Desk
Rulindo
Station Desk
Gakenke
Station Desk
Musanze
Station Desk
For your team
One station. A shared parcel record.
Role-based navigation ensures staff see only what they need to process parcels fast and accurately.
Instant intake, quick tariffs, thermal printing.
Built for speed under heavy passenger queue pressures. Rapid customer lookup by phone number, auto-calculated tariff fees, instant cash/momo payment recording, and label generation.
Role Access Scope
Station Agent / Cashier
Open your workspace to see your tasks and parcel records.
Frequently Asked Questions
Questions before you collect?
Find your reference, check progress, and prepare for collection.
Use the parcel reference on your receipt. If you cannot find it, contact the station where the parcel was sent.
Public tracking URLs show only non-sensitive milestone events (e.g. Registered, In Transit, Arrived). Full phone numbers, sender names, internal staff notes, payment details, and declared item contents are strictly redacted and accessible only by authenticated station staff.
The intended flow is a unique 6-digit one-time code (OTP) sent to the receiver’s phone at the destination station, with station staff verifying it before release. This homepage and public tracking route are currently a demo preview, so the live collection workflow is still being connected.
Company administrators manage their stations, routes, tariffs, and staff from the company workspace.