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Parcel transport in Rwanda

Every parcel, clearly accounted for.

From the station counter to the receiver’s hands. Follow every recorded step with one parcel reference.

No account needed to track your parcel.

Parcel tracking

Follow a parcel’s journey.

Have your parcel reference and the receiver’s last four phone digits ready. Check the latest recorded status, from registration to collection.

Privacy protected

Use the parcel reference and receiver’s last four phone digits. Full phone numbers and private details stay hidden.

Clear updates

See when a parcel is registered, in transit, arrived, or ready for collection.

Ready for pickup

Check the collection station and next step. Bring the parcel reference and confirm the receiver phone’s last four digits when collecting.

How it works

From counter registration to verified receiver handover.

See the steps a parcel follows, from registration at the sending station to collection by the receiver.

Stage 01 of 07Station Cashier

Parcel Registered

The agent records the sender, receiver, destination, package details, and agreed fee. The parcel receives a unique reference.

At this step

✓Record sender and receiver contacts
✓Enter the agreed fee and payment status
✓Open the printable receipt and parcel label

At the station

From drop-off to collection.

Register parcels, prepare trips, and record each handover in one place.

A clear counter record

Keep contacts, parcel details, destination, and the agreed transport fee together.

  • ✓Sender and receiver details
  • ✓Parcel search
  • ✓Payment status recording

An accountable bus load

Add parcel references to the correct trip and check the list when the bus arrives.

  • ✓Trip manifests
  • ✓Departure locking
  • ✓Arrival reconciliation

Verified collection

Staff verify the receiver’s phone last four digits and recorded payment before handover.

  • ✓Phone verification
  • ✓Payment check
  • ✓Completed handover record

Station records

Follow each parcel’s recorded history, from registration through collection.

  • ✓Parcel history
  • ✓Trip assignments
  • ✓Collection records
Example corridors

Connecting Rwanda’s major bus corridors.

Explore the corridors below. These examples illustrate the station network—not live routes, schedules, or parcel locations.

Selected Corridor

Kigali ↔ Musanze Express

Illustrative corridor stops

1

Shyorongi

Example stop

2

Rulindo

Example stop

3

Gakenke

Example stop

4

Musanze

Example stop

Example distance94 km
Example transit time1h 45m

Illustrative stops and estimates only. Confirm the actual route, timing, and available parcel services with your sending station.

For your team

One station. A shared parcel record.

Role-based navigation ensures staff see only what they need to process parcels fast and accurately.

Counter Operations

Receive a parcel. Start its journey.

Record the parcel at the counter, enter its fee and payment status, and prepare its receipt. At destination, verify the receiver’s phone digits before handover.

✓Parcel registration
✓Search by reference, name, or phone
✓Printable receipts and labels
✓Parcel intake records

Your workspace

Station Agent / Cashier

Open your workspace to see your tasks and parcel records.

Frequently Asked Questions

Questions before you collect?

Find your reference, check progress, and prepare for collection.

The sender receives a receipt with the reference. It is also included in the receiver’s collection message. If you cannot find it, contact the sending station.